Effective Date: Updated March 30, 2026
Welcome to Emerald Lounge. These Terms of Use (“Terms”) govern your access to and use of the Emerald Lounge website, any subdomains, mobile-optimized pages, reservation interfaces, event pages, ticketing interfaces, waitlist tools, contact forms, text-message sign-up pages, and all related services, features, content, and functionality made available by or on behalf of Emerald Lounge (collectively, the “Site”).
For purposes of these Terms, “Emerald Lounge,” “Company,” “we,” “us,” and “our” mean Emerald Lounge and its owners, operators, managers, affiliates, subsidiaries, parent companies, successors, assigns, vendors, contractors, booking partners, technology providers, promotional partners, and agents to the extent acting on our behalf. “You” and “your” mean any person who accesses, browses, views, uses, interacts with, submits information to, or makes a purchase, reservation, request, or inquiry through the Site.
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION, A CLASS ACTION WAIVER, LIMITATIONS OF LIABILITY, WARRANTY DISCLAIMERS, INDEMNIFICATION OBLIGATIONS, AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SITE.
Our Privacy Policy, reservation terms, ticketing terms, event-specific rules, promotional terms, SMS terms, and any additional terms posted on or linked through the Site are incorporated into these Terms by reference and form part of the agreement between you and Emerald Lounge.
1. Consent and Acceptance
By accessing, visiting, browsing, submitting information through, purchasing from, or otherwise using the Site, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and all incorporated policies. Your use of the Site constitutes your acceptance of these Terms as they may be updated from time to time. If you do not agree, you must not use the Site.
2. Eligibility; Age Restrictions
The Site is intended only for individuals who have the legal capacity to enter into binding agreements under applicable law. Certain features of the Site, including but not limited to reservations, event purchases, bottle service inquiries, section bookings, and alcohol-related services, are intended only for persons who are at least twenty-one (21) years of age. By using the Site, you represent and warrant that you satisfy all applicable age and legal eligibility requirements for the specific feature you are using. Alabama generally sets the age of majority at 19, but Emerald Lounge may impose stricter age requirements for venue entry, reservations, ticketing, and alcohol-related services. (Justia Law)
If you use the Site on behalf of another person, business, or organization, you represent and warrant that you have authority to bind that person or entity to these Terms, and “you” includes both you and that person or entity.
3. Changes to These Terms
We may amend, modify, update, or replace these Terms at any time in our sole discretion. Any changes become effective immediately upon posting to the Site unless a later effective date is stated. Your continued use of the Site after updated Terms are posted constitutes your acceptance of the revised Terms. You are responsible for reviewing these Terms periodically. The “Last Updated” date above reflects the most recent revision date.
4. Changes to the Site
We reserve the right, at any time and without notice or liability, to modify, suspend, restrict, discontinue, remove, or replace any portion of the Site, including any content, feature, reservation tool, event listing, pricing, availability, hours, policies, or functionality. We do not guarantee that the Site or any part of it will remain available, uninterrupted, secure, current, or error-free.
5. Reservations, Bookings, Tickets, Deposits, and Payments
All reservations, bookings, ticket purchases, deposits, and other transactions made through the Site are subject to availability, confirmation, verification, and our acceptance in our sole discretion. Submission of a request or payment through the Site does not guarantee acceptance, entry, seating, admission, availability, pricing, or any specific accommodation.
Unless expressly stated otherwise in writing by Emerald Lounge, all deposits, processing fees, convenience fees, administrative fees, service charges, and similar charges are non-refundable. All sales are final. Prices are subject to change at any time without notice. We may cancel, refuse, limit, or revoke any reservation, booking, or order for any lawful reason, including suspected fraud, policy violations, chargeback risk, inventory or capacity issues, operational limitations, safety concerns, errors in pricing or description, event changes, force majeure events, or failure to comply with check-in requirements.
You agree that you are responsible for providing complete, current, and accurate billing, contact, and reservation information. If your payment method fails, is declined, is reversed, is disputed, or is subject to chargeback, we may cancel the transaction, revoke the reservation or ticket, deny entry, pursue collection, and recover all amounts owed, together with any costs of collection, chargeback fees, administrative fees, and attorneys’ fees to the extent permitted by law.
6. Venue Policies; No Guarantee of Entry
Use of the Site does not guarantee entry into Emerald Lounge, admission to any event, access to a reserved section, preferred placement, or service of alcohol. All guests are subject to venue rules, security procedures, identification verification, dress code requirements, behavioral standards, arrival-time requirements, capacity restrictions, and management discretion. Emerald Lounge reserves the right, in its sole discretion and without refund except where required by law, to deny entry, refuse service, remove any guest, cancel or reassign seating, modify access, or revoke privileges due to lateness, intoxication, inappropriate conduct, failure to present valid identification, dress code violations, safety concerns, legal compliance requirements, or any conduct deemed disruptive, threatening, unlawful, or inconsistent with the venue’s standards.
7. Privacy and Other Policies
Your use of the Site is also governed by our Privacy Policy and any additional terms associated with specific Site features, promotions, reservations, events, SMS programs, or purchases. In the event of a conflict between these Terms and supplemental terms for a specific feature, the supplemental terms will control with respect to that feature unless those supplemental terms expressly state otherwise.
8. Ownership of the Site and Intellectual Property
The Site and all content and materials made available through it, including all text, software, scripts, code, databases, designs, layouts, interfaces, icons, audio, video, photographs, graphics, logos, branding, trademarks, trade dress, service marks, compilations, functionality, and other materials, together with the selection, coordination, arrangement, and presentation thereof, are owned by Emerald Lounge, its licensors, or other rights holders and are protected by copyright, trademark, trade secret, unfair competition, and other applicable laws.
You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Site solely for your personal, non-commercial, lawful use and only in compliance with these Terms. No ownership rights are transferred to you. You may not copy, reproduce, republish, upload, post, transmit, distribute, display, perform, modify, create derivative works from, exploit, sell, license, reverse engineer, decompile, disassemble, scrape, or otherwise use the Site or any content from it except as expressly authorized in writing by us.
All trademarks, logos, trade names, service marks, and brand identifiers appearing on the Site are the property of Emerald Lounge or their respective owners. No license or right to use any mark is granted without prior written consent.
9. User Conduct and Prohibited Activities
You agree to use the Site only for lawful purposes and strictly in accordance with these Terms. Without limiting any other restriction in these Terms, you shall not, and shall not permit any third party to, do any of the following: upload, post, transmit, or otherwise make available any unlawful, defamatory, libelous, fraudulent, obscene, abusive, harassing, hateful, violent, threatening, or otherwise objectionable content; impersonate any person or entity or misrepresent your affiliation; submit false reservation information, false chargeback claims, or misleading identity or payment details; interfere with the Site’s security or operation; use bots, scripts, spiders, crawlers, scrapers, data-mining tools, artificial means, or automated systems to access, monitor, copy, reserve, purchase, or extract data from the Site; bypass any CAPTCHA, access controls, rate limits, technical restrictions, or security features; reverse engineer or attempt to discover source code, underlying ideas, algorithms, or structure; frame or mirror the Site; use the Site for resale, ticket brokering, unauthorized promotion, or other commercial exploitation; upload malicious code, malware, ransomware, spyware, worms, Trojan horses, or destructive files; collect or harvest information about other users; or otherwise use the Site in any way that could damage, disable, overburden, impair, or compromise the Site or the rights, property, or safety of Emerald Lounge, its guests, or others.
We reserve the right to investigate suspected violations and to cooperate fully with law enforcement, regulators, payment processors, venues, and third parties in connection with any actual or suspected misconduct.
10. User Submissions
Any reviews, comments, messages, photographs, videos, suggestions, ideas, feedback, testimonials, or other content you submit through or in connection with the Site (“Submissions”) are deemed non-confidential and non-proprietary unless otherwise required by law or expressly stated in writing by us. By providing any Submission, you grant Emerald Lounge a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free, fully paid-up right and license to use, reproduce, adapt, modify, publish, translate, distribute, display, perform, create derivative works from, exploit, and otherwise use that Submission in any manner and in any media now known or later developed, for any lawful business purpose, without compensation, notice, attribution, or approval.
You represent and warrant that you own or control all rights in and to your Submissions, that your Submissions are accurate, that use of your Submissions will not violate these Terms or any law or rights of any person or entity, and that you will indemnify us for all claims resulting from your Submissions.
11. Copyright Complaints; DMCA
If you believe in good faith that material on the Site infringes your copyright, you may send a written notice to our designated copyright contact containing all information required under the Digital Millennium Copyright Act, including identification of the copyrighted work claimed to be infringed, identification of the allegedly infringing material and its location on the Site, your contact information, a good-faith statement, a statement made under penalty of perjury that the information is accurate and that you are authorized to act, and your physical or electronic signature. We may remove or disable access to allegedly infringing material and may terminate access for repeat infringers in appropriate circumstances.
DMCA notices should be sent to:
Emerald Lounge – Legal / DMCA
[Insert Mailing Address]
[Insert Email Address]
12. Third-Party Sites, Tools, and Services
The Site may contain links to or integrations with third-party websites, platforms, processors, social media services, reservation tools, event hosts, ticketing vendors, payment gateways, maps, analytics providers, communication tools, or other external services. We do not own or control those third parties and are not responsible for their content, terms, privacy practices, availability, pricing, acts, omissions, or services. Your dealings with third parties are solely between you and the third party. We disclaim all responsibility arising from your access to or use of any third-party service, even if linked from or embedded on the Site.
13. Monitoring and Enforcement
We may, but have no obligation to, monitor the Site, transactions, submissions, communications, reservations, and user activity for compliance, operational, legal, fraud-prevention, or security purposes. We may remove content, block users, refuse transactions, cancel bookings, preserve evidence, or take any other action we deem appropriate in our sole discretion and without notice.
14. Suspension and Termination
Without limiting any other remedy, Emerald Lounge may, in its sole discretion and without notice or liability, suspend, restrict, terminate, or deny your access to the Site or any portion of it, revoke any reservation or purchase, or refuse future access or transactions for any reason or no reason, including suspected fraud, misuse, violation of these Terms, legal risk, chargeback activity, abusive behavior, or security concerns. Termination will not affect any provisions of these Terms that by their nature should survive termination, including provisions regarding ownership, payment obligations, disclaimers, limitations of liability, indemnification, arbitration, class action waiver, governing law, and venue.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT, FEATURES, SERVICES, AND MATERIALS MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMERALD LOUNGE DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, OR THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, TIMELY, FREE OF HARMFUL CODE, OR COMPATIBLE WITH YOUR DEVICE OR EXPECTATIONS.
WE DO NOT WARRANT THAT CONTENT ON THE SITE IS CURRENT, COMPLETE, OR FREE OF TYPOGRAPHICAL, PRICING, OR OTHER ERRORS. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS AT ANY TIME WITHOUT LIABILITY.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EMERALD LOUNGE OR ANY OF ITS OWNERS, MEMBERS, MANAGERS, PARENTS, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, EVENT PARTNERS, PAYMENT PROCESSORS, OR TECHNOLOGY PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, EXPECTED SAVINGS, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, ANY RESERVATION, EVENT, PURCHASE, OR YOUR USE OF OR INABILITY TO USE THE SITE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE TOTAL AMOUNT ACTUALLY PAID BY YOU DIRECTLY TO EMERALD LOUNGE THROUGH THE SITE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE.
17. Release
To the fullest extent permitted by law, you release and discharge Emerald Lounge and its related parties from any and all claims, demands, causes of action, damages, liabilities, losses, costs, and expenses arising out of or connected with disputes between you and any third party, including other users, guests, payment processors, booking platforms, promoters, advertisers, or linked services.
18. Indemnification
You agree to defend, indemnify, and hold harmless Emerald Lounge and its owners, parents, affiliates, subsidiaries, officers, directors, managers, employees, contractors, agents, licensors, vendors, booking partners, event partners, payment processors, and service providers from and against any and all claims, actions, proceedings, investigations, liabilities, damages, judgments, settlements, losses, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and costs, arising out of or related to: your access to or use of the Site; your violation of these Terms; your breach of any representation, warranty, or covenant under these Terms; your Submissions; your fraud, negligence, willful misconduct, or violation of law; your infringement or misappropriation of any rights of a third party; or any chargeback, payment dispute, or transaction dispute initiated by you or on your behalf.
We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defense of such matter.
19. Dispute Resolution, Mandatory Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO HAVE A JURY TRIAL.
(a) Informal Dispute Resolution First
Before initiating arbitration or litigation, you and Emerald Lounge agree to first attempt to resolve any dispute informally and in good faith. You must send written notice of the dispute to us at the contact address listed below, including your name, address, email, phone number, a description of the issue, relevant dates, and the relief sought. We will likewise send notice to the contact information we have for you if we have a dispute with you. The parties agree to attempt to resolve the dispute through informal negotiations for at least thirty (30) days after receipt of notice before starting arbitration or filing suit, except for claims eligible for small claims court or requests for temporary emergency equitable relief.
(b) Agreement to Binding Individual Arbitration
Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any reservation, ticket, payment, transaction, communication, marketing message, privacy issue, or any relationship between you and Emerald Lounge, whether based in contract, tort, statute, fraud, misrepresentation, common law, or any other legal theory, shall be resolved by final and binding arbitration on an individual basis and not in court. A written arbitration provision involving commerce is generally enforceable under the Federal Arbitration Act. (U.S. Code)
The arbitration shall be administered by JAMS under its then-current applicable rules, including any consumer minimum standards or mass arbitration procedures that apply. JAMS publishes its rules and procedures for public reference. (JAMS)
The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, scope, applicability, enforceability, or formation of this arbitration agreement, including any contention that all or part of this section is void or voidable, except that a court of competent jurisdiction shall determine issues relating to the enforceability of the class action waiver to the extent required by law.
(c) Arbitration Venue; Governing Procedural Law
The arbitration shall take place in Jefferson County, Alabama, unless the parties agree otherwise in writing or unless the applicable arbitration rules require a different consumer venue. The Federal Arbitration Act shall govern the interpretation and enforcement of this arbitration provision to the fullest extent applicable. (U.S. Code)
(d) Class Action and Representative Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND EMERALD LOUNGE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL NOT HAVE AUTHORITY TO CONSOLIDATE CLAIMS, JOIN MULTIPLE PARTIES’ CLAIMS, OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING EXCEPT TO THE EXTENT EXPRESSLY REQUIRED BY NON-WAIVABLE LAW.
(e) Small Claims Court Exception
Either party may bring an individual claim in small claims court if the claim qualifies and remains on an individual, non-representative basis.
(f) Temporary or Emergency Equitable Relief
Nothing in this section prevents either party from seeking temporary, preliminary, or emergency equitable relief in a court of competent jurisdiction to prevent imminent harm, misuse of intellectual property, unauthorized access, fraud, or other irreparable injury, pending completion of arbitration.
(g) Opt-Out Right
You may opt out of this arbitration agreement by sending us written notice within thirty (30) days after the date you first accept these Terms. Your opt-out notice must include your full name, mailing address, email address, phone number, and a clear statement that you wish to opt out of the arbitration agreement and class action waiver. The notice must be mailed to:
Emerald Lounge
7619 1st Ave N
Birmingham, Alabama 35206
If you do not timely opt out, you will be bound by this arbitration section.
(h) Exclusive Venue if Arbitration Does Not Apply
If, for any reason, a dispute proceeds in court rather than arbitration, then except as otherwise required by law, the parties agree that the exclusive venue for such action shall be the state courts located in Jefferson County, Alabama, or the United States District Court for the Northern District of Alabama, Southern Division, and each party irrevocably consents to the personal jurisdiction of those courts.
20. Governing Law
Except to the extent preempted by the Federal Arbitration Act with respect to arbitration issues, these Terms and any dispute arising out of or relating to the Site or these Terms shall be governed by and construed under the laws of the State of Alabama, without regard to conflict-of-laws principles. (U.S. Code)
21. Force Majeure
Emerald Lounge shall not be liable for any failure, delay, interruption, cancellation, error, or inability to perform resulting in whole or in part from any cause beyond our reasonable control, including acts of God, severe weather, fire, flood, natural disaster, epidemic, pandemic, public health emergency, power outage, internet or telecommunications failure, system outage, cyberattack, labor shortage, strike, transportation disruption, governmental action, legal or regulatory change, civil unrest, war, terrorism, venue damage, supply interruption, capacity limitation, artist cancellation, emergency response, or any other force majeure event. In such cases, we may cancel, suspend, modify, delay, limit, substitute, or terminate services, events, reservations, or Site functionality in our sole discretion.
22. Assignment
You may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without notice and without restriction, including in connection with a merger, acquisition, sale of assets, financing, reorganization, or by operation of law.
23. Waiver
No waiver by Emerald Lounge of any term, breach, or default shall be deemed a further or continuing waiver of that or any other term, breach, or default. Any waiver must be in writing and signed by an authorized representative of Emerald Lounge.
24. Severability
If any provision of these Terms is found to be invalid, illegal, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remainder of these Terms shall remain in full force and effect. If any restriction is deemed unenforceable as written, it shall be modified and enforced to the fullest extent permissible.
25. Entire Agreement
These Terms, together with all policies and supplemental terms incorporated by reference, constitute the entire agreement between you and Emerald Lounge concerning the Site and supersede all prior or contemporaneous understandings, communications, representations, and agreements, whether oral or written, relating to the same subject matter.
26. Contact Information
Questions regarding these Terms should be directed to:
Emerald Lounge
7619 1st Ave N
Birmingham, Alabama 35206
info@emeraldlounge205.com
(205) 225 – 9250